RETURN, EXCHANGE, AND WARRANTY POLICY
As a company that prides itself on top quality products and great customer service we do everything possible to correct any mistakes that you have experienced. Please keep in mind the following information, so that returns, exchanges, and warranties may be handled quickly and efficiently. Sportbike Lites distributes many of our products worldwide, and if you have purchased through another company other than us directly, then you are subject to their return policy and are required to communicate with them before proceeding with returning the product.  The RMA form is required to be submitted if you send any products to our facility.  Please fill out the form below or via our website (www.sportbikelites.com) and send a copy back with your product.  Once the product is received at our facility it will be processed within 24-72 business hours.  If the product is received with no documents package will not be processed.  After 30 days if customer has not contacted us package will be assumed abandoned and not eligible for processing.

Missing Merchandise :

Please carefully inspect all parts immediately upon receipt.  Even if you are not planning on installing your parts unit a later date.  Review the instructions provided with your kit and make sure all parts are accounted for.  You must contact us within 7 days of receipt if we are to remedy any problems with your order! Keep all original package from shipment including the box as a claim with the shipping carrier may need to be filed. 

Damaged Merchandise :

Please review your product entirely at time of arrival.  In the event that the merchandise you received is damaged you must notify Sportbike Lites within 7 days of receipt of package for us to remedy the problem.  It is required that you keep the damaged products and original packaging material, and shipping box.  In order to file a claim with the shipping carrier proof of damage must be supplied or the shipping carrier will not honor any claims.

Return Policy :

If you are not satisfied with a product you purchased and would like a refund, you have 14 days from the time you received it to return it to our facility in original packaging, and in new resale condition. If not, then no refund will be issued. No refunds are issued on installed products.  If you have installed your product you own it.  All products are subject to a 20% restocking fee on returned merchandise as our products are custom made to order.   Sportbike Lites stands behind our product 100% if you have experienced issues with your product after the allotted return time we will replace or exchange but no refund will be issued. Sportbike Lites distributes many of our products worldwide, and if you have purchased through another company other than us directly, then you are subject to their return policy and are required to communicate with them before proceeding with returning the product.  Sportbike Lites does NOT issue return shipping labels. You are responsible for all shipping fees to return merchandise to us.  

Exchange Policy :

If after purchasing an item you decide that you would like to exchange it for another product, please feel free to do so. Items must be submitted in original packaging and in new resale condition. If they are not, no exchange will be given. Make sure when completing the form that you state you wish to exchange and for what product. Once we receive we will contact you for payment.  Due to our products being custom made to order there is a $5.00 change order fee.  Sportbike Lites does NOT issue return shipping labels. You are responsible for all shipping fees to return merchandise to us as well shipping fees for exchanged product to be shipped.

Warranty Policy :

For any products that you are sending to our facility for a warranty claim fill out the form below or via our website (www.sportbikelites.com) Refer to our limited warranty terms and disclaimer that is also enclosed for further details.  Please understand that should we receive a product that works correctly, you will be responsible for all shipping the product back to you. In order to eliminate this we do recommend that you contact technical support to confirm what component of the product is defective and troubleshoot the issues. If you have done this and still find the issue is not resolved, complete the form and provide all requested information.  Sportbike Lites does NOT issue return shipping labels. You are responsible for all shipping fees to return merchandise to us

Todays Date:
Date of Purchase:
Customer Name:
Street Address:
City:
State:
Zip:
Country:
Phone:
E-Mail:
Bike Model & Year:


Ordered Product Information Panel:

What Company Was The Item Purchased From? (this may be different than Sportbike Lites if you purchased one of our products through a dealer/distributer of ours):
How Was The Item Ordered? (ie website, ebay, etc):
Order Number (website orders only):
Item Number (Ebay orders only):
Item Description (Place the name of the merchandise you ordered here):
Color:


Return Information Panel:

Please confirm that you are sending the item back to our facility (This should always state "Yes" unless you have spoken to a representative who has informed you we will send a replacement part without needing the item returned to our warehouse):
If you inputted "No" please give the name of the representative who assisted you:
For Expedited Services Input Tracking Number For Package Being Returned:
Quantity Returning:


Reason For Return
(Please fill in using one of the following options:
Ordered Wrong Part
Arrived Damaged
Shipped Wrong Part
Defective
Does Not Fit.)
Reason For Return:


Requested Solution
(Please fill in using one of the following options:
Refund
Exchange
New Product.)
Requested Solution:


Additional Information:

Please fill out the above information accurately in order to authorize and begin your return process. By filling out this form you agree that you understand the return process and agree to the Return Policy that was stated above. Please understand that no refunds, exchanges or warranties can be completed without you filling out the above information. Filling out our form and submitting through our website allows for a fast and secure way to process a return and warranty type situation.  

Once completed please print a copy of this page for your records and send a copy in with your product.  If your package is sent back with no information or paperwork the package will not be processed. Unless contacted by the customer the packages are assumed abandon after 30 days and are no longer eligible for processing. 

Sportbike Lites Returns Department
3973 NW 126th Ave
Coral Springs, FL 33065
PH: 954-341-6640
[email protected]


Comments & Notes Section:



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